FREQUENTLY ASKED QUESTIONS / 常見問答集
How can I place an order?
Orders can be placed online at www.shoyoroll.hk
請在這個網址 www.shoyoroll.hk 下訂單。
What forms of payment do you accept?
MasterCard, Visa and American Express.
What is my size in Shoyoroll Gi's?
Below is a general size chart for our kimonos. Please note that our gi's fit a little bigger than most brands to help compensate for future shrinkage. All our gi's also come pre-shrunk but since the fabric is made cotton there is always extra shrinkage regardless in the wash and dry cycle.
What size should I pick if i'm at bottom of the size chart for my body type and weight?
Since our gi's run a little bigger. We usually recommend that you go down a size if you like your gi to be on the fitted side. Some people prefer to have their gi more on the loose side and in that case, we tell them to just follow the size chart.
Disclaimer: Fit is very important to us and making sure people get in the right size is our #1 goal. We give each customer our best opinion on what size we think they may be, with the details they give us, to give the best recommendation. There are always factors of different body types that we sometimes can't always account for in each recommendation. If you have any questions at all about what size you would be in a Shoyoroll Gi, you can email us at firstname.lastname@example.org Be sure to include your weight and height along with any other brands you currently use.
免責聲明: 客人得取合身的柔服是我們的首要目的。我們會根據客人的資料去建議尺碼。但客人也要明白每個人都有不同的身材，我們有時候不能給每個人合意的尺碼。如果你有關於 Shoyoroll 尺碼的問題， 請發電郵到 email@example.com 。請緊記把你的體重，身高和現在用的柔服品牌也告訴我們，以便給你最好的見意。
How much do Shoyoroll gi's shrink?
Depending on how you care for your gi's and dry your kimono. We like to say there is at least a 1-3 inch shrink factor on all white gis. Sometimes a 1-2 inch shrinkage on black or blue gis.
When will my order ship?
Kimono releases will ship within the estimated time given in the details of the product description.
Can I combine multiple orders to ship together?
Unfortunately, due to the volume of orders we receive and to prevent processing delays, we cannot combine multiple orders to ship together. Once an order is placed, changes cannot be made.
What happens if I did not receive my order?
If for some reason, you did not receive your order, please contact us via email at firstname.lastname@example.org Customers will be responsible for return shipping costs for all refused and undeliverable packages, as well as, packages sent to an incorrect address.
What happens if I did not receive my complete order or my order is damaged?
If you are missing an item(s) or an item is damaged, please contact us immediately at via email at email@example.com Please do not dispose of the packaging the order came in. You will be required to fill out a claim form, so we can investigate further.
如果貨物遺失或有損壞，請立即電郵至 firstname.lastname@example.org ， 請不要掉去包裝紙，你會有需要用它來填寫索賠表，以及方便我們調查。
What can cause my order(s) to be modified, placed on hold or canceled?
We reserve the right to refuse any order you place with us. At our discretion, we reserve the right to limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same name, the same credit card, Paypal account, and/or orders that use the same billing and/or shipping address, or orders using a discount code that is not permitted. In the event we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
Currently, we only ship to Hong Kong.