FAQ

FREQUENTLY ASKED QUESTIONS / 常見問答集

How can I place an order?
可以怎樣下?

Orders can be placed online at www.shoyoroll.hk
請在這個網址 www.shoyoroll.hk 下訂單。

What forms of payment do you accept?
可接受那類型的付款?

MasterCard, Visa and American Express. 
萬事通,VISA,美國萬通。

What is my size in Shoyoroll Gi's?
我應該穿什麼的Shoyoroll尺碼?

Below is a general size chart for our kimonos. Please note that our gi's fit a little bigger than most brands to help compensate for future shrinkage. All our gi's also come pre-shrunk but since the fabric is made cotton there is always extra shrinkage regardless in the wash and dry cycle.
以下是我們柔術服的尺碼表。請注意我們柔術服的尺碼比其他柔術服品牌尺碼稍為大一點,為預留彌補縮水的情況。因為質料是棉質,所以會有額外縮水的情況。

 

What size should I pick if i'm at bottom of the size chart for my body type and weight?
如果我的身型和重量是屬於尺碼表的最底部,那我應該選擇那一個尺碼的柔服?

Since our gi's run a little bigger. We usually recommend that you go down a size if you like your gi to be on the fitted side. Some people prefer to have their gi more on the loose side and in that case, we tell them to just follow the size chart.  
因為我們的柔服尺碼是比較大,我們通常建議客人選購細一個尺碼的柔服 (如果想穿得合身的話)。有些人喜愛穿鬆身一點的話,那就可以根據尺碼表選購就可以了。

Disclaimer: Fit is very important to us and making sure people get in the right size is our #1 goal. We give each customer our best opinion on what size we think they may be, with the details they give us, to give the best recommendation. There are always factors of different body types that we sometimes can't always account for in each recommendation. If you have any questions at all about what size you would be in a Shoyoroll Gi, you can email us at info@shoyoroll.hk Be sure to include your weight and height along with any other brands you currently use.
免責聲明客人得取合身的柔服是我們的首要目的。我們會根據客人的資料去建議尺碼。但客人也要明白每個人都有不同的身材,我們有時候不能給每個人合意的尺碼。如果你有關於 Shoyoroll 尺碼的問題, 請發電郵到 info@shoyoroll.hk 。請緊記把你的體重,身高和現在用的柔服品牌也告訴我們,以便給你最好的見意。

How much do Shoyoroll gi's shrink?
Shoyoroll 的柔服縮水量是多少?

Depending on how you care for your gi's and dry your kimono. We like to say there is at least a 1-3 inch shrink factor on all white gis. Sometimes a 1-2 inch shrinkage on black or blue gis.
視乎你有多照顧和乾曬你的柔服。我們會說所有白色會有1-3吋的縮水,有時黑色和藍色柔服會有1-2吋縮水的情況。

When will my order ship?
我的訂單何時會運送?

Kimono releases will ship within the estimated time given in the details of the product description.
我們會在產品細節描述預計送貨的時間。

Can I combine multiple orders to ship together?
我可否集合多種訂單一起運送?

Unfortunately, due to the volume of orders we receive and to prevent processing delays, we cannot combine multiple orders to ship together. Once an order is placed, changes cannot be made.
不能。因為體積和避免運送延誤,我們不可以提供集運。一但下了單,不能作任何修改。

What happens if I did not receive my order?
如我没有收到貨怎麼辦?

If for some reason, you did not receive your order, please contact us  via email at info@shoyoroll.hk Customers will be responsible for return shipping costs for all refused and undeliverable packages, as well as, packages sent to an incorrect address.
如因任何原因你没有收到貨,請聯絡我們info@shoyoroll.hk 。如因地址錯誤,貨件不能派遞和拒收,顧客將要負責所有運費。

What happens if I did not receive my complete order or my order is damaged?
如我没有完整收妥貨件或貨件收到後損壞,那怎麼辨?

If you are missing an item(s) or an item is damaged, please contact us immediately at via email at info@shoyoroll.hk Please do not dispose of the packaging the order came in. You will be required to fill out a claim form, so we can investigate further.
如果貨物遺失或有損壞,請立即電郵至 info@shoyoroll.hk , 請不要掉去包裝紙,你會有需要用它來填寫索賠表,以及方便我們調查。

What can cause my order(s) to be modified, placed on hold or canceled?
什麼原因引致訂單改變,等候及取消?

We reserve the right to refuse any order you place with us. At our discretion, we reserve the right to limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same name, the same credit card, Paypal account, and/or orders that use the same billing and/or shipping address, or orders using a discount code that is not permitted. In the event we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
我們會保留拒絕/取消訂單的權利,在我們的酌情權,我們有權利限制和取消訂單 (無論是個人或公司的訂單)。這限制包括在一個戶口,同一個名稱,同一張信用卡資料,Paypal戶口或送貨地址,或用了没有許可的折扣碼。如我們更改了或取消訂單,我們會嘗試根據客人提供的電話或地址去通知訂單更改。如果我們發現水貨/公司賣家落訂,我們也有保留權利去限制或禁止訂單進行。

Currently, we only ship to Hong Kong.